FAQ The things people ask first.
What does "flat fee" actually mean here?
The price is per tier, not per writer. Each tier includes a writer-seat
ceiling (1 on Individual, 3 on Pro, 15 on Team, 30 to 50+ on Enterprise)
and your bill doesn't change inside that ceiling. One writer or three on Pro: same €29 /
month. You only switch tiers when you hit the seat ceiling or need something higher up
(the read-only server, OIDC SSO, an extra repo, a faster support SLA). Readers are never
counted on any tier.
What's the difference between Individual and Pro?
Individual licenses the desktop editor for a single writer. You get the
full editor and your content stays as Markdown in your own Git repo — but no read-only
server, so there's no published site for other people to read.
Pro adds the self-hosted server (one repo, unlimited readers) and raises
the ceiling to 3 writers. If you're keeping a personal knowledge base, Individual is
enough. The moment you want to publish for readers, you want Pro.
What's a "writer" vs a "reader"?
A writer is anyone who runs the local desktop editor (EXE / DMG / DEB) and
changes content. A reader is anyone who opens the rendered site served by
the read-only server and reads what's there. Writers consume seats; readers don't. There's
no cap on readers on any tier.
How are writer seats counted?
Per activated machine. 3 writers on Pro means 3 activated local-editor installs across
your team. If one person uses a laptop and a desktop, that's two seats. They can
deactivate one inside the app to free the slot.
What happens if I exceed the writer cap?
The next activation is refused; existing activations keep working unchanged. Free a slot
by deactivating one inside the app, or email
kontakt@docucommit.se to move
up a tier or discuss pricing for more writers under the same tier.
What's included in updates?
All minor and major versions for the life of your subscription, on every tier. There are no
"this feature requires an upgrade pack" surprises. If it's in the release, you have it.
What counts as "self-hosted"?
The desktop editor installs on the writer's machine. The read-only server runs using a docker image
on infrastructure you control, your VM, your container platform, your office NAS.
Your content never leaves your perimeter; the only network calls are the licence heartbeat and an update check you can disable — neither carries content or filenames, and IPs are HMAC-hashed.
The full data-flow table is on the data sovereignty page.
Do you support SAML or SCIM?
OIDC is supported today. Works with Auth0, Okta, Keycloak, and any
RFC-compliant OIDC identity provider. SAML 2.0 and SCIM provisioning are
addressed for enterprise contracts on a per-customer basis; email
kontakt@docucommit.se to discuss.
Note that sign-in identifies commenters and notification recipients — it
does not restrict who can read the published site.
What happens if my server can't reach the licence backend?
Every activated licence has a 30-day offline grace window. If the
heartbeat can't reach our backend (a VPN cut, a firewall change, transient
connectivity), the app keeps working for 30 days from the last successful heartbeat.
Permanently air-gapped deployment is not supported — the licence check needs periodic
connectivity.
How do I evaluate DocuCommit before buying?
Two ways. The 14-day free trial gives you the full desktop
editor against your own repository — no card, no licence key. And the
live demo is a
read-only DocuCommit server you can browse without signing up, so you see the rendered
output exactly as your readers would. For a longer pilot, email
kontakt@docucommit.se.